EAGLE POINT CUSTOMER TRANSITION PROGRAM FAQS

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Offer Details

1. What is the Eagle Point Customer Transition Program?

Beginning November 1, 2009 through October 17, 2010 Eagle Point customers with qualifying, licensed commercial versions of civil engineering and surveying products may be eligible to receive a discount on migrations to AutoCAD^® Civil and/or AutoCAD^® Civil 3D^®  licenses.

Pricing varies depending on the products and versions customers are migrating from. Customers must meet eligibility requirements, and provide proof of purchase for both Eagle Point software and Autodesk software, if applicable.

For a complete review of eligibility requirements see the section titled Eligibility Requirements below.

* Subscription is required.

Note that pricing and associated discounts reflect changes in base pricing introduced by Autodesk Simplified Pricing in March 2010.

Any new or cross grade purchases of AutoCAD Civil 3D will include an equal quantity of Old Eagle Point licenses.

Any multi-year subscription purchases on Autodesk and New Eagle Point will include an equal quantity of Old Eagle Point for all releases until the Old Eagle Point retirement is complete.

3. Why is Autodesk partnering with Eagle Point to support this program?

Autodesk and Eagle Point offer complementary products and services that help customers migrate to BIM tools to dramatically improve work processes.

AutoCAD Civil 3D civil engineering software uses BIM to help civil engineering project teams evaluate more what-if scenarios earlier in the design process and get transportation, land development, and environmental projects done faster and more efficiently.

Eagle Point Task Navigator ships with a catalog of processes encompassing surveying, grading, roadway design, pipe layout and plan set preparation to help shorten your AutoCAD Civil 3D learning curve. Links to the right commands are contained within the instructional text so you can quickly get up to speed on the new 3D modeling workflows.

4. Is Eagle Point’s Desktop Engineering, Desktop Surveying, or Desktop Hydraulics and Hydrology software being discontinued?

Eagle Point is planning to retire its civil engineering and surveying products, but is planning to provide releases through November 2011 to provide customers ample time to plan for a transition and maintain active projects.

Beginning November 2010, Eagle Point will no longer offer subscriptions on its civil engineering and surveying products.

Beginning November 2011, support and replacement authorization codes will no longer be available.

5. Can the Eagle Point Customer Transition Program be combined with other offers from Autodesk?

No, the Eagle Point Customer Transition Program cannot be combined with other Autodesk offers. Customers may take advantage of any separate offers made available by Eagle Point or Autodesk Partners.

6. Are network licenses available under this program?

Customers purchasing Eagle Point Customer Transition Program paths that include an existing AutoCAD or AutoCAD Map 3D will be fulfilled with a license type consistent with their original product. For example, customers migrating from an AutoCAD 2009 Single User License with Eagle Point Desktop Hydrology will be fulfilled with a Single User License of AutoCAD Civil 3D or AutoCAD Civil 3D software.

Only Single User Licenses are available for the Legacy and Competitive trade up purchase paths.

Customers that are fulfilled with Single User Licenses may elect to purchase Network License Activation to use their licenses in a network environment.

Eligibility Requirements

7. Who is eligible to purchase the Eagle Point Customer Transition Program products?

The Eagle Point Customer Transition Program pricing is currently available to all US and Canadian commercial and government customers.

Promotional pricing is not available for educational accounts or for Canadian governments purchasing through DISO, and is not available outside the United States or Canada.

8. What are the eligibility requirements to participate in the Eagle Point Customer Transition Program?

Customers must meet certain eligibility requirements for the Eagle Point Customer Transition Program and pricing:
 

• Customers purchasing the following paths must provide proof of purchase of both AutoCAD^® or AutoCAD^® Map 3D and Eagle Point licenses:
  • AutoCAD Civil 3D 2010 Migration from Eagle Point/AutoCAD or Map 2008-2010
  • AutoCAD Civil 2010 Migration from Eagle Point/AutoCAD or Map 2008-2010
  • AutoCAD Civil 3D 2010 Migration from Eagle Point/AutoCAD or Map Legacy

  AutoCAD Civil 2010 Migration from Eagle Point/AutoCAD or Map Legacy Purchase is limited to one new AutoCAD Civil or AutoCAD Civil 3D license per qualifying Eagle Point product AND AutoCAD or AutoCAD Map 3D license. Qualifying Eagle Point products are defined in #10 below.
   

• Customers purchasing the following paths must provide only proof of purchase for Eagle Point licenses:
  • AutoCAD Civil 3D 2010 Migration from Eagle Point w/o AutoCAD or Map
  • AutoCAD Civil 2010 Migration from Eagle Point w/o AutoCAD or Map.

  Program is limited to one new AutoCAD Civil or AutoCAD Civil 3D license per qualifying Eagle Point product. Qualifying Eagle Point products are defined in #10 below.

9. What constitutes proof of purchase for AutoCAD and/or AutoCAD Map 3D software licenses?

Customers that need to meet proof of purchase for Autodesk licenses will need to provide a commercial license serial number that is eligible for upgrade, using standard ordering processes associated with Autodesk upgrades, cross-grades, and Legacy programs.

10. What Eagle Point products qualify for this promotional pricing?

Eagle Point products that qualify for this offer include the following:
 

• RoadCalc
• COGO
• Surface Modeling
• Hydraulics & Hydrology (Storm/Sanitary Sewers, Watershed Modeling)

11. What constitutes proof of purchase for Eagle Point products?

Participating Partners transacting with this promotion must collect proof of purchase for each Autodesk® software license that is a qualifying product under this program . Acceptable forms of proof of purchase for this program include:
 

• A photocopy of the original purchase invoice including a qualifying product

        OR
 

• The end user customer’s Eagle Point account number AND a photocopy of the manual cover to one of the qualifying products.

Customers having difficulty locating these materials may contact Eagle Point to receive a re-print of the original invoice.

12. Is Autodesk Subscription required to receive the promotional pricing in this offer?

Autodesk Subscription is not included or required in the Eagle Point Customer Transition Program, but is highly recommended. Subscription benefits include:
 

• Software upgrades and exclusive product downloads
• Access to training and learning materials
• One-to-one online product support with technology experts
• Exclusive license terms on any Autodesk products under contract
• A wide range of resources to help you stay competitive

Autodesk strongly recommends that customers consider AutoCAD Civil 3D as their transition, as the AutoCAD Civil subscription is no longer available. Choosing AutoCAD Civil 3D with subscription allows customers to receive product updates and the valuable benefits described above.
 

Migration Resources

13. What migration resources are available to customers migrating from Eagle Point to AutoCAD Civil 3D software?

Autodesk and Eagle Point have provided a number of resources which customers migrating from Eagle Point may find very valuable, including:
 

• Eagle Point Task Navigator: Eagle Point is providing customers a free copy of Pinnacle Series Process Mapper software with the purchase of a seat of Task Navigator for Civil 3D – representing a savings of $2,500* off of the published price list (see in-box card for details). Included with the Task Navigator for Civil 3D are 15 preloaded processes to aid in the transition to AutoCAD Civil or AutoCAD Civil 3D software.
   
• Any new or cross grade purchases of AutoCAD Civil 3D will include an equal quantity of Old Eagle Point licenses.
   
• Any multi-year subscription purchases on Autodesk and New Eagle Point will include an equal quantity of Old Eagle Point for all releases until the Old Eagle Point retirement is complete.
   
• Monthly styles workshops will be available to clients at no cost. These workshops will be held in Dubuque on a fixed date each month.

^* Eagle Point offers are made independently by Eagle Point, and are subject to change. Autodesk is not responsible for any and all changes to this offer, including cancellation of the program.
 

• Getting Started Guide: The AutoCAD Civil 3D 2010 Getting Started Guide introduces you to AutoCAD Civil 3D and provides hands-on experience using sample data included on the product media. It also contains descriptions of the most significant concepts and features and provides a quick tour of the user interface.
   
• Tutorials: The AutoCAD Civil 3D tutorials offer an in-depth guided tour of major features, using realistic engineering drawings and data. For thorough knowledge of AutoCAD Civil 3D it is recommended that you explore the tutorials after you have read through the conceptual information provided in the Getting Started Guide. The tutorials and sample data sets are included on the product media.
   
• Autodesk Training Guides: Contact your Autodesk Authorized Reseller or Eagle Point for a variety of instructor-led training classes supported by quality training materials.

About Eagle Point Task Navigator

14. What is Eagle Point Task Navigator?

Eagle Point Task Navigator for Civil 3D provides step-by-step instructions, executable links to commands, and the ability to record the completion of a task, all within a seamless integration with the AutoCAD Civil 3D environment.

Included in the product is a catalog of processes encompassing surveying, grading, roadway design, pipe layout and plan set preparation to help shorten your AutoCAD Civil 3D learning curve. Links to the right commands are contained within the instructional text so you can quickly get up to speed on the new 3D modeling workflows.

For more information on Task Navigator, click here.

Autodesk, AutoCAD and Civil 3D are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries. All other brand names, product names, or trademarks belong to their respective holders. Autodesk reserves the right to alter product offerings and specifications at any time without notice, and is not responsible for typographical or graphical errors that may appear in this document. © 2009 Autodesk, Inc. All rights reserved.