|
|
 |
CLIENT SUPPORT -
SUPPORT
SUBSCRIPTION PLANS
The VIP Subscription
Program makes it easy to
manage new enhancements,
updates, and upgrades to
increase the
productivity of your
organization and receive
the highest quality
technical support. This
keeps your organization
on the cutting edge of
technological
capabilities in the land
development industry. |
Overview of the Support Subscription Plans
Eagle Point is constantly
developing new capabilities that
change the face of land development
practices - allowing you to design
projects more efficiently and as
part of a more unified and
continuous workflow.Additionally, Eagle Point has
always focused on providing
unparalleled technical support on an
ongoing basis. Another important
part of the VIP Subscription Program
is to further enhance the technical
support capabilities to provide you
with an unprecedented level of
responsiveness in the industry. The
VIP Subscription Program will
provide your organization with
guaranteed immediate live
assistance directly from the
developers of the applications you
utilize.
This program includes two levels
of subscription service - Premium
and Standard - with terms of one
(1), two (2), and three (3) years.
The Premium level offers benefits
above and beyond the Standard level,
which enhances your
proactive link with Eagle Point for
technology tools, information, and
ongoing support.
Download Overview |
Standard VIP Subscription Plan
- Technical Support
You have access to a toll-free
"1-800" telephone number for
unlimited access to Eagle Point's
engineers for technical support.
While Eagle Point strives to handle
support calls live, we do not
guarantee a specified response time
under our Standard Level program.
- Automatic Periodic Upgrades
All enhancements, updates and
upgrades to the Eagle Point software
covered under this agreement will be
shipped proactively via a CD. "Enhancements, updates and
upgrades" include major upgrades, minor upgrades,
platform exchanges, and any "bug"
fixes that may be necessary. They do
not include CAD platform exchanges
(e.g., changing from Eagle Point for
AutoCAD to Eagle Point for MicroStation).
NOTE: There is no minimum number
of Eagle Point modules that
you must own for Standard level
status.
|
|
Premium VIP Subscription
Plan
- Guaranteed Immediate Technical
Support
You have access to a special
toll-free "1-888" telephone number
reserved especially for Premium
Level VIP clients. When using this
line, you are guaranteed a response
within fifteen (15) minutes.
- Automatic Periodic Upgrades
All enhancements, updates, and
upgrades to the Eagle Point
software covered under this
agreement are shipped proactively
via a CD. "Enhancements,
updates and upgrades" include
major upgrades, minor
upgrades, platform exchanges, and
any "bug" fixes that may be
necessary. They do not include CAD
platform exchanges (e.g., changing
from Eagle Point for AutoCAD to
Eagle Point for MicroStation).
NOTE: In order to qualify
for Premium level status, you must
own a minimum of 50 active Eagle
Point modules.
|
 |
|
