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CLIENT SUPPORT - WHY UPGRADE TO EAGLE POINT 2007

Not being bogged down deciding what do to with your technology enables you to get your projects done quicker and at a lower cost, giving you a competitive edge. We understand that the decision to upgrade is not an easy one, so we're offering fair and flexible plans for you to get the upgrades you need.
Trade unused modules for ones you need
We know that your business has changed many times in past years, which inherently means your design software needs have changed as well. You may end up with more licenses of a module than you really need and conversely a license shortage of the modules you do need.

At Eagle Point we allow you to exchange "like" modules. Any time you have modules that are of like value and are on a current version or under service contact we will exchange them for the modules you need for free. For example, if you have 3 COGO modules and 2 Drafting modules and really require only 2 COGO modules, but need 3 Drafting modules, we will exchange the modules on your license for no additional fee as long your modules are a current version or you are under a service agreement.

Restructure your maintenance contract to get the service you need
Everyone has different abilities and requirements when it comes to using their software and keeping it up to date, that’s why Eagle Point offers many different maintenance options. They include the following services, which are all offered on an annual contract:

  • Premium VIP service, which includes periodic software upgrades and phone support with a guaranteed response time of less than 15 minutes, for $165 per module owned.
  • VIP service, which includes periodic software upgrades and phone support, for $150 per module owned.
  • Periodic upgrade service, which includes software upgrades, for $130 per module owned.
  • Eagle Point Security Coverage for the Allegro, which includes loaner collectors if your unit fails, all wearable parts replacement, unit malfunctions repair, software upgrades, phone technical support and new data collection exchange, at prices ranging from $800 to $1200.
Customize your software to fit your needs
Every day Eagle Point receives software enhancement request from our clients. What historically has happened is the requests are put into a database, which is evaluated and tested to produce the list or enhancements for the following upgrade.

In many cases this is great for a client whose request passes the test and build and is added to the software, but not so great if your request doesn’t pass the test. When this happens you’re left with two options: First, you can wait it out and your request may pass a future test and be added to the software, or secondly you can take advantage of Eagle Points Rapid Development Program.

The Rapid Development Program is simple. An Eagle Point Consultant will work with you to investigate and uncover what is causing your problems today. From there the team will design a solution that will contain performance criteria that meet or exceed the required outcome for you to receive a return on your investment. If you and Eagle Point agree, a contract is created, Eagle Point builds your new enhancement for the agreed upon fee and deploys it in a future release of the product affected.

The Rapid Development Program is one "for sure" way to have the features you want and need, designed the way you want them.

Save money with trade-in programs
Many times our clients have invested in competitive products that in the end are not producing the desired output. Many times these products are not compatible with current CAD systems or data structures used by the organization or the learning curve is greater than anticipated. In cases where you have current competitive software or hardware solutions that you would like to exchange for new Eagle Point solutions we will compare like products and provide a rebate for the products you have exchanged.
Get educated with our internet education plans
Traditionally education was reading a book or going to a classroom for instruction. Today Eagle Point offers Internet training that includes a "live" instructor operating on your computer communicating with you over the phone. Your instructor is demonstrating the processes and functions to you on your computer then observing while you perform the task on your computer, all via the Internet.

This is great way receive education when travel and time are limited or prohibitive. It’s also a great way to receive a refresher course on things you haven’t tackled in a while. Eagle Point will also consult with you on projects as they’re being designed if you need help.

 
What's New
Tell us below what version you are currently using. The following list that displays indicates some of the features that have been added to the selected yearly release.
2007 Features

2005 Features


Click on the following links for a complete list of features that have been added.

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