Contacting Support
Eagle Point's support model has
always been to put you directly
in touch with the engineers and
surveyors that designed the
software. You may contact our
support staff Monday through Friday
from 8 am-5 pm CST via phone toll-free at
1-800-477-0909 or via email
at
support@eaglepoint.com.
Please note that response times for
email requests may be up to 72
hours.
We also provide on-line
training and support via our Meeting Center.
1-800-477-0909
|
Meeting Center
|
support@eaglepoint.com
Support VIP
Subscription PlansThe VIP Subscription Program makes
it easy to manage new enhancements,
updates, and upgrades to increase
the productivity of your
organization and receive the highest
quality technical support. This
keeps your organization on the
cutting edge of technological
capabilities in the land development
industry.
Subscription Plan Levels
AutoCAD® Civil 3D®
Technical Support
 Eagle
Point's Technical Support for Civil
3D is designed for organizations
that require telephone support
during normal business hours, Monday
through Friday. With Eagle Point's
Technical Support, you receive
toll-free access to our degreed
civil engineers for fast and
reliable technical support on your
Civil 3D product.
view more |
|
Eagle Point Desktop
Software Patches
Download updates to our
Eagle Point desktop
software.
Eagle Point 2009 Patches
|
Previous Eagle Point
Patches | Why Upgrade
|
Subscribe to the Patch
Notification EmailSMI Field Survey
Software Patches
Download updates to our
SMI field software
survey.
SMI
2008 Patches
|
SMI V8 Patches
|
Previous SMI
Patches | Why Upgrade
|
Subscribe to the Patch
Notification Email
System Requirements
Eagle Point products run
on AutoCAD, MicroStation
and BricsCad CAD
systems. For a closer
look at the specific CAD
and operating systems
the products you are
interested in run on,
please review the system
requirements.
View System RequirementsFAQs
Whether you have a
question regarding
installation, obtaining
authorization codes, or
using specific features
within the desktop
software, you may just
find your answer here.
View
FAQsNewsgroupsEagle Point
Newsgroups provide a forum for you
to discuss technical product issues,
and exchange tips or ideas. Eagle
Point will monitor all messages to
ensure that the spirit of a
positive, open discussion forum is
maintained. The newsgroups are not
meant to be a replacement for
Technical Support; however, Eagle
Point Support staff will monitor
messages, and may post responses
where appropriate.
View Newsgroups |
